Returns & Refunds
60-Day Return & Refund Policy
We stand behind every bottle of Magnavia. If you're not completely satisfied, we'll make it right — no hassle, no fine print.
60 days from delivery date
Eligibility. You have 60 days after receiving your order to request a return or refund — and because Magnavia is a consumable, you can claim even on an opened or empty bottle. For unopened items we simply ask that they are:
- In the same condition that you received them
- In their original packaging
- Accompanied by the receipt or proof of purchase (your order number is enough)
How to start a return
To start a return, contact us at magnavia.uk@gmail.com with your order number. If your return is accepted, we'll reply with instructions on how and where to send your package.
Important: items sent back without first requesting a return will not be accepted. The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
Damages & wrong items
Please inspect your order on arrival. Contact us immediately at magnavia.uk@gmail.com if an item is defective, damaged, or you received the wrong item, and we'll put it right at no cost to you — a replacement or a full refund, your choice.
Refunds
Once your request is approved (empty-bottle refunds are approved on request — nothing to send back), your refund is issued to your original payment method within 5–10 business days. If more than 15 business days have passed since approval, contact us at magnavia.uk@gmail.com.
This policy sits alongside your statutory rights, which are unaffected.
